- Refund Policy
Kelowna Floors realizes that sometimes projects get put on hold. For this reason we offer a 12 month refund policy on all stocked products purchased.
- Refunds are subject to up to 25% restocking fee
- A maximum 25% restocking fee may be charged if flooring was delivered for free by installers and work cancelled after delivery is made
- 12 months maximum
Any flooring that needs to be picked up from site by Kelowna Floors will have a $50.00 CND (Plus GST) pickup fee deducted from the total refund.
Any custom orders cannot be returned.